Privacy Policy

What information do we collect?

  • We receive and store information you provide on our web site or give us in any other way. This includes your registration on the site, placing orders, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information, or other information. You may, however, visit our site anonymously.

How do we use your information?

We may use the information we collect from you when you register, purchase products, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways;

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. We reveal only the last five digits of your credit card number when we confirm an order (but we will transmit the entire number to the appropriate credit card company when processing your order). It is your responsibility to protect against unauthorized access to your computer and your password.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Catalina Offshore Products, Inc. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, and force our terms and conditions of use or our site policies, to prevent fraud, identity theft, reduce risk of improper credit card charges or protect ours or others’ rights, property, or safety. We may also use information about a customer when conducting our own investigation of alleged misconduct of such customer, such as non-payment or fraudulent payment.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your consent

By using our site, you consent to our privacy policy.

Shipping and returns

  • Is there a walk-in location for local area residents? Yes, patients may come to our medical office in Arizona to purchase Dr. Starr’s book.
  • What is your refund policy if I am not satisfied? Depending upon the reason, we may refund payment if we deem it appropriate.
  • What shipping options are available and what are the general shipping policies? We typically ship books via media mail when purchased within the United States. Outside of the country, we ship via airmail. Patients may call our office and request non-standard shipment.
  • How much is shipping? This is clearly stated on our website and is dependant upon what country the order is to be sent as well as the number of books.
  • When will my order ship? We usually ship within 2 business days of the order. Media mail may take as long as 2 weeks to arrive if the order is from the Eastern United States.